This article first appeared in the journal Organisations & People Vol 11 No 1 2004, published by the Association for Management Education & Development (AMED), Cambridge, UK. AMED offers a website of development information, and access to further articles, at http://www.amed.org.uk

Summary:

Trust, that most essential ingredient for transacting business, has been broken. Functioning without it is difficult and costly. Accountability based management is key to restoring trust.

There are five essential managerial functions and thirteen classic managerial practices that provide a foundation for renewed trust.

Managers demonstrate trustworthiness by knowing and performing the role of managerial leadership.

Restoring Trust (613.13 kB)