|Technical Support FAQ|
On this page you will find answers to frequently asked technical questions regarding registration, accessing materials on the site, optimizing video playback, and other subjects.
I've run into a problem and need technical support - how can I get help?
Registered users have access to a technical support menu when logged in to their accounts. To submit a support request, just click on the "Submit support request" menu item in the Technical Support menu. Your issue will be entered into our support database and we will respond to your request as soon as possible.
I filled out the account creation page but didn't receive a confirmation email.
Please check your spam or junk mail folder - the confirmation email has most likely been erroneously redirected there by your mail program.
I can't remember my username/password.
Click on the "forgot login?" link on the right side of the screen in the "Login" box area. You'll be taken to a page where you can have your username emailed to you or your password reset.
I cannot find the logout button
Some pages on the site seem to load slowly. Is there anything I can do to speed things up?
Depending on the speed of your internet connection and your location relative to our servers in California, you may experience slow loading times on some pages on the site. We are working on optimizing our page load times to alleviate this issue. In the meantime, you can significantly increase the speed of the site by using Google's new Chrome browser. Site users report speed increases of up to 50% or more by switching to Chrome. You can download a free copy of Chrome at this link.
The videos on the site take a long time to load and playback is jerky with a lot of interruptions.
The default videos on all pages on the site are encoded at around 400Kb/s. If you're experiencing long pauses or frequent interruptions while trying to play them, it's likely that either your internet connection or computer hardware or both aren't able to handle video playback at that bitrate.
Fortunately, there's an easy solution. To accommodate visitors with slower connections or older computers, we've created lower-resolution copies of all GO Society videos. These can be accessed by clicking the "please click here to view a lower resolution version" links at the bottom of all standard video pages. Though lower in quality than the default videos, these copies will almost certainly play back smoothly on whatever your system configuration may be.
I can't edit the list of articles associated with my Citizen Affiliate profile.
True; the articles listed on your profile only represent articles (or videos) that you've authored which are featured within the GO website. The list is automatically generated by the site itself and can't be manually edited. It isn't meant to be an exhaustive list of all publications.
Is there a way to translate the PDF files on this site into other languages?
You can use Google Translate to create automatic translations of any PDF documents on this site. Highlight the text of the PDF, copy it, and then paste it into the Google Translator at http://translate.google.com/translate_t# .